1- Exclusion of the right of withdrawal in Amor & Pastas
events
Experience is non-refundable and non-rescheduleable.
The Amor & Pastas ticket you purchase is for a specific day and time, we are sorry. very much if for any reason not attributable to Amor & Pastas you can’t come, we are sure you will be able to come that it was important for you to live the experience. Like any show or entertainment, this one cannot be refunded or rescheduled.
According to the current regulations in force (Law No. 21,398, art. 3bis), in the case of the provision of services, and provided that the provider notifies it in advance, the right of withdrawal does not apply. In view of the above, Amor & Pastas, protected by the legal norm, expressly declares that no exchanges or refunds will be made once the purchase process has been completed.
What you can do so that you don’t lose your money is to give your tickets to someone else and they can attend on your behalf without any problem.
Tickets cannot be relocated: If you purchased tickets at different locations for the same group of people, we cannot relocate you, as each seat is assigned by you at the time of your purchase and based on venue availability.
Your option is on the same day of the event to manage that directly with the other guests at the table (just as one does on the plane, cinema, concerts, etc.).
* The events with which photographic records are kept randomly, so you are accepting that Amor&Pastas can disclose the images recorded in our facilities at its convenience.
2. Conduct Policy
Amor&Pastas reserves the right of admission and permanence of customers.
The conditions of entry and stay correspond to those prohibited behaviors or parameters that must be respected by AMOR&PASTAS customers.
The Administrator or whoever exercises his or her work, will execute the right of admission and permanence, with respect to those who violate the conditions of entry and permanence to the facilities of Amor&Pastas, under the conditions indicated.
There will be reasonable grounds for the exercise of the right of admission and permanence, when customers:
- Engage in conduct that incites violence or puts at risk or threatens the safety of persons or workers.
- When they engage in conduct that puts at risk or threatens the integrity of the private property of AMOR&PASTAS.
Without being exhaustive reasons to exercise the right of admission and permanence, the following conducts will be considered in particular, which will be considered prohibited and which will entitle the Administrator to prevent entry or request the client to leave AMOR&PASTAS.
1.- Those who are under the influence of alcohol, narcotic, psychotropic substances, stimulants or other prohibited substances, or in a state of drunkenness.
2.- To those persons who express, adopt or carry elements that incite violence or hatred.
3.- To those persons who introduce firearms, knives or any other sharp or pointed element.
4.- To those persons who violate public order, morality or good customs.
5.- To those persons who carry out dangerous or harmful conduct. These shall be understood as those that may constitute crimes or punishable infractions or conduct that damages or threatens the safety of workers, customers of AMOR&PASTAS.
6.- In the event that Amor&Pastas becomes aware that the client or his/her companions are carrying out acts constituting crimes or punishable infractions or conduct that damages or threatens the safety of workers, clients are informed that AMOR&PASTAS reserves the right of entry, without prejudice to the respective call to Citizen Security or Carabineros de Chile.
3.- Cancellation by Amor&Pastas / Rescheduling or refund
In case of cancellation of the event for reasons of force majeure on the part of AMOR&PASTAS, (natural disasters, weather, infrastructure, public health, ETC) AMOR&PASTAS will send an email for the information of the clients, then the money will be returned to the clients or rescheduling as determined by each one.
In case of changes in the configuration of the event, whether it is the date, time or place of the event, the client will proceed with the prior authorization of the rescheduling or refund of the money in the manner and deadlines stipulated in the following point.
To proceed with the returns, AMOR&PASTAS will give the customer the same facilities they had to make their purchase.
Tickets purchased directly by third parties, resale companies, Gift Card, in competitions or courtesies, false, illegally acquired, among other similar causes, are expressly excluded from the return process. The return of these tickets must be managed directly by the institution that sold them to the end customer, even if they were originally issued by Amor&Pastas.
- AMOR&PASTAS TERM TO GIVE REFUND ORDER OR MAKE TRANSFER:
AMOR&PASTAS will have a period of 10 working days from the end of the process of entering refund requests (which will be informed in the respective event) and only in the event that the Client has entered their personal and bank transfer details correctly, to give the bank the refund order or to transfer the money as appropriate (which will depend on the exclusively from the means of payment used for the purchase). AMOR&PASTAS is not responsible for the delay of third party intermediaries such as banks, Transbank, Travel, among others. - ON REFUNDS ON CREDIT CARD TRANSACTIONS:
AMOR&PASTAS initiates and orders the return, the term will be as indicated in point 3.1, then the process is initiated through the Transbank platform, which together with the customer’s issuing bank are in charge of carrying out the last step in relation to the reverse of the purchase on the customer’s credit card, The above is informed, so that the customer is aware that in purchases with credit cards, in addition to the term to make the refund order (10 business days) there are other agents who also participate and are responsible for the process, their approximate deadlines are 25 business days, however, the deadlines depend on each entity, For this reason, we invite you to find out more at your bank. - ON REFUNDS ON DEBIT CARD TRANSACTIONS:
It will be made by bank transfer to the account reported by the Client. Remember that the deadline will be the one informed in point 3.1 for AMOR&PASTAS to carry out the action of transferring the money, the other deadlines correspond to other suppliers (Travel, Transbank) or banks.